DISTINCT PACKAGING FAQS

Below is a list of frequently asked questions to help you choose, design and customize your box. If you have a question that's not on this list, please feel free to contact us. We're here to help.


DESIGN, ARTWORK & GRAPHICS

What file format should I be uploading to Designer for best results?
What resolution should I be uploading to Designer for best results?
How should I format my text and line art for best results?
Any tips for optimal design, artwork, and graphics when using Designer?
How do I make sure the printed area on my customized packaging will appear exactly where I want it?
What color mode does Designer accept?
Should my files be RGB or CYMK?
Does the amount of colors in my design impact the price of my custom packaging?
Does Distinct Papers offer color matching on custom packaging?
How do I add a barcode to my custom packaging?
Can I proof my custom package design?
Which browser do you recommend? How do you enable WebGL?

CUSTOMIZE YOUR PACKAGING

How do I place an order and design my box?
What part of the box can I customize?
Can I print on the inside of the box?
Can I customize the size of the packaging?

CUSTOMIZED PACKAGING DETAILS

Are the dimensions in Designer for inside the box or outside the box?
What type of corrugated cardboard materials are available?
What are the differences in print quality of the various materials?
What types of colors work best on Premium White Gloss?
How thick and heavy will my box be?

DIGITAL PRINTING AND CORRUGATED BOARD

What are the differences between printing on Kraft corrugated and Standard White corrugated board?
Can I print white ink on Kraft corrugated or any White corrugated board?
Can you print customized packaging with a glossy finish?

DIGITAL PRINTING AND FOLDING CARTONS

What material are the Folding Carton boxes?
Can I ship a folding carton box?
Can I get my Folding Carton boxes foil stamped or embossed?
What is your Folding Carton average turn around times (excluding shipping)?

SHIPPING / DELIVERY

How is shipping calculated?
How long will it take to receive my boxes?
How will my boxes be packaged and sent to me?
Can you split an order and ship to different destinations?
Can you combine multiple orders and ship them together?
How do freight deliveries work?
Will I receive tracking information for my order?

ENVIRONMENTAL

Do the customized boxes you offer use recycled materials?
Do you use recyclable material to package and ship my boxes?
Are your inks safe for the environment?
Are Pizza Boxes food safe?

ORDERING

What is the minimum order quantity for custom packaging?
Do I have to pay for cutting dies or printing plates?

OTHER

My packing tape is not sticking to my box. What should I do?
Are your Pizza Boxes food safe?

REFUND / CANCELLATION POLICY

What if I am not satisfied with my custom packaging?
Can I change or cancel my order once I submit it?